The Questions Owners Ask — Answered Before You Ask Them.
For owners abroad • Answered honestly
Handing someone the keys to your home is a profound act of trust. We understand that choosing the right person to look after your property from afar comes with important questions.
Here are the answers to the things our owners living abroad usually want to know first.
Questions & answers
Nothing hidden. Nothing assumed.
If your question is not here, ask us directly. Tanja personally answers every enquiry, in strict confidence.
Working together
-
We always start with a personal conversation, not a contract. We take the time to thoroughly review your property layout, and your specific priorities.
From there, we establish a customized estate care framework tailored exactly to the level of oversight you feel comfortable with. Nothing begins until you are completely satisfied with the plan.
-
Every home is different, and so is the care it requires.
We do not offer one-size-fits-all packages. The monthly structure depends on the residence, how you use the property and the level of care you require.
You receive a clear, itemised proposal before making any commitment. Any additional work is discussed, quoted and approved by you before we proceed.
-
Yes. A home needs attention throughout the year, not only when its owners are here. For that reason, we ask for a minimum annual engagement.
If you only need someone during the summer months, another provider may be a better fit. We would rather be honest about that than take responsibility for a home we can not care for a properly through the year.
Living abroad
-
For many of our owners, distance is simply part of the relationship.
You can reach us on WhatsApp whenever it suits you and communication remains personal and direct.
If something urgent happens while you are asleep or travelling, we act first and keep you informed.
-
Yes- and this is one of the most rewarding parts of what we do.
Before you arrive, your home is prepared according to your preferences. When you leave, it is carefully secured and prepared for the months ahead. The idea is simple: you arrive to your home, not to a list of things that need doing.
-
Yes.
Utility bills, local obligations, deliveries, and other practical arrangement can be handled discreetly on your behalf.
We keep things organised and documented, so you don not have to manage the practical side of owning a home in Croatia from another country.
Service area
-
Our core service area is the southern Dalmatian coast of Croatia, including the Peljesac and the Makarska Riviera.
This is our home ground. It means we know the area, the homes, the climate and the people - and we can be close when your property needs us.
Local presence matters. It allows us to respond practically, coordinate trusted help and give you a clearer picture of what is happening at your home.
-
It may be.
A short distance beyond our core area can often be workable, depending on the property and the level of care required.
Tell us where your home is. We will give you a straightforward answer- if we can look after it to our standard, we will: is we can not, we will tell you honestly.
-
Our work is designed primarly for private residences and the people who own them.
If your home is occasionally used by family and friends, that fits naturally within our approach.
For continuous commercial rental management, we are more cautious. That is not our primary focus, and we would only take it on if we could give the property the same level of care and attention we expect from ourselves.
Maple Estate Care is not built around volume or constant turnover. It is built around continuity, discretion and knowing the home well enough to care for it properly.
Still have a questions?
Every home is different. Every owner has different priorities.
If you are looking for someone to simply check a property from time to time, we may not be the right fit.
But if you want one trusted person in Croatia who will understand your home, give you confidence while you are away, we would be happy to hear from you.
You do not need to have everything figured out before you contact us.
Start with conversation.
Come home to a property that has been properly cared for.